Artificial Intelligence

AI Intelligent Customer Service System APO with Voice and Text Integration

Chang Gung Memorial Hospital leads the medical field in creating innovative AI intelligent voice and text services Smart Apo

People seeking medical treatment can access the same system by choosing a method they are familiar with, whether speaking or typing. Moreover, this system can serve multiple people at the same time and answer questions at any time, and the conversation process does not need to be transmitted through other social media interfaces. The entire system is built by Chang Geng itself to ensure that all data on people’s interactions with AI are within the protection scope of the hospital (to avoid exposure of personal information)

Next, we will introduce the three major service features of Chang Geng’s all-round AI customer service.
And Chang Geng Apo is the spokesperson who plays the role of soul. Next, please remember Chang Geng to ask Apo for help in all matters big and small.

Apo can help all the Chang Gung Memorial Hospital campuses in Taiwan to serve the public. The service items cover outpatient services, hospitalization, surgeries, and examinations. Health checkup package consultation is also not difficult for Apo. If you want to switch registration to different hospital districts, you can also tell Apo. No need to call again, 24 hours a day, all year round, you can answer your medical needs in each hospital area with just one call

 

Where can I find Apo?
The first is Chang Gung Memorial Hospital’s official website Global Information Network
The second is Chang Geng e-Zhitong APP
If you don’t want to use computers and mobile phones
You can also use your home phone. Just call the Chang Gung Memorial System service hotline 4128808. The number is the same for all Chang Gung Memorial campuses in Taiwan. You can find Chang Gung Memorial Apo for help. Before starting the service, please tell Apo the hospital district you need. Then, Apo will ask about your service needs. Whether it is registration, waiting for bed status or health education consultation, Apo will help. People no longer need to spend time looking for extension numbers of each unit and waiting for transfer. Just remember to contact Apo for Chang Gung services. There is no need to bind an account or download an app. Apo can serve you at any time. If you don’t know what to ask, it doesn’t matter. You can follow Abo’s guidance.

 

In the past, waiting for notifications of surgeries and hospitalizations required manual one-to-one phone calls, which was time-consuming and often difficult to find. Now, proactive notifications can be made through the system, reducing patient anxiety.
In case the public does not reply to the text message, the system will automatically activate the voice customer service and provide a secondary notification by voice.

 

 

 

 

In addition to solving people's needs, medical and administrative burdens can also be reduced through the system.

Construct conversational intelligent customer service robot service

Use technologies such as AI deep learning and natural language understanding to build conversational intelligent customer service robot services
This year, we plan to use a three-stage development schedule to continue to provide services that currently require colleagues to use manual operations, including 17 tasks such as medical, general affairs, pharmacy, health education, teaching and other services through AI intelligent customer service voice robots. Provide 24 hours a day service all year round.

Switchboard service, inspection schedule, equipment repair request, health check-up appointment, drug delivery, teaching services

Notification of hospitalization, notification of suspension or change of clinic, change of outpatient surgery time, health education consultation, prescription drug requisition consultation, internal line transfer to external line, prescription drug taking consultation, department extension inquiry, medical record copy consultation

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